ZendoLead - Privacy Policy

A. Privacy Policy Summary

We believe in transparency. This summary highlights the key points regarding our marketplace and AI services.

• Our Service: ZendoLead is a platform that connects businesses ("Sellers") with verified commercial prospects who have expressed interest via our website forms. We source these inquiries by directing interested users from our advertising channels to our secure website forms.
• Our Role (Important): We act as the Data Controller for the leads we collect and store in our database. This means we are responsible for how that data is collected and processed before you unlock it.
• Your Role: When you (the Seller) unlock a lead using credits, you become an independent Data Controller of that specific lead's data. You are then responsible for complying with privacy laws when you contact them.
• Data Collection: We collect data directly from leads (via Website Form submissions) and indirectly from public business sources.
• Your Rights: We respect the privacy rights of both our platform users and the individuals in our database.

B. Full Privacy Policy

1. Introduction

This Privacy Policy explains how Intellixio ("we," "us," or "our") collects, uses, discloses, and safeguards information through our ZendoLead platform and ZendoWhisper AI service. This policy applies to:

• Sellers/Customers: Businesses who use our platform to acquire leads.
• Leads/Prospects: Individuals whose business contact information is collected and stored in our database.

2. Our Data Protection Roles

To ensure clarity under laws like GDPR and CCPA:

• We are the Data Controller of the ZendoLead Database. We determine the means and purposes of collecting lead data to build our inventory.
• We are the Data Controller of Seller Account Data (your billing info, login credentials).
• Handover of Control: When a Seller "Unlocks" a lead, the data for that specific individual is transferred to the Seller. From that moment, the Seller becomes an Independent Data Controller of that copy of the data.

3. Information We Collect

3.1 From Sellers (Customers)

• Account Information: Name, email, company name, password.
• Financial Data: Payment records and Credit balances (processed via third-party providers like Paddle).
• Usage Data: Logs of which leads you view or unlock.

3.2 From Leads (Prospects)

• Direct Interaction via Website Forms: We collect personal information (such as name, phone number, and preferences) when you voluntarily submit or verify your information (which may be initially sourced via messaging platforms like WhatsApp) through our secure forms hosted on our website.
• Public Data Aggregation: We may aggregate publicly available business information (e.g., LinkedIn, corporate directories) to verify the professional identity and eligibility of potential leads before they interact with our system.

4. How We Use Information

5. Data Sharing and Disclosure

• With Sellers (Customers): When a Seller uses Credits to "Unlock" a lead, we transfer the Lead's details to that Seller.
• Service Providers: Vendors like WhatsApp API providers, cloud hosting, and Paddle.
• Legal Compliance: If required by law.

6. Data Retention

• Seller Data: Retained as long as your account is active + 5 years for tax records.
• Lead Data: Retained as long as the data remains verified and accurate. If we detect data decay, it is removed.

7. Your Rights (Sellers and Leads)

• Access, Correction, Deletion, and Withdrawal of Consent.

To exercise these rights, contact [email protected].
Note: If a Lead requests deletion, we remove them from our Marketplace. We cannot delete data already unlocked by a Seller.

8. Security and International Transfers

We use industry-standard encryption. For international transfers, we rely on the Standard Contractual Clauses (SCCs).

9. Contact Us